IMPORTANT NOTICE
If you are a patient, please review our Notice of Privacy Practices for detailed information regarding your health-data rights and protections under HIPAA and 42 CFR Part 2.
Please note that the Notice of Privacy Practices is a separate document and governs medical records and clinical information. The Website Privacy Policy below applies only to information collected through your use of this website.
Privacy Policy
Reach Recovery and Integrated Health (referred to herein as “RRIH,” “Practice,” “Reach Recovery,” “we,” “us,” and “our”) provides this Website Privacy Policy to explain how information is collected and used through our website. This Privacy Policy (“Policy”) applies to rrih.net and governs data collection and usage. The RRIH website serves as an informational and educational resource for individuals and families seeking understanding, guidance, and connection in the process of recovery from substance use disorders and other related health conditions and challenges. It presents our philosophy of integrated, patient-centered care, highlighting Medication-Assisted Treatment (MAT) and related services. By using the RRIH website, you consent to the data practices described in this statement.
Collection of Your Personal Information
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) contacting us through the website; or (b) subscribing to updates or newsletters. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional non-personal information in the future.
Automatically Collected Information and Cookies
RRIH may automatically collect certain technical information about your device and browsing activity when you visit our website. This information can include your IP address, browser type, domain names, access times, and referring website addresses. Such information is used to operate the website effectively, maintain quality of service, and provide general statistics about the use of the
RRIH website.
We may also use cookies or similar technologies to analyze website traffic patterns, improve the visitor experience, and understand which areas of the website are most frequently accessed. These tools help us enhance our content and design but do not personally identify individual users. You can adjust your browser settings to decline cookies if you prefer; however, this may affect certain site functions.
Tracking User Behavior
RRIH may analyze website traffic patterns and page visits using tools such as Google Analytics to understand how visitors use our website. This information helps us improve site design and content. The data collected is aggregated and does not personally identify individual users.
Security of Your Personal Information
We secure your personal information from unauthorized access, use, or disclosure. All data transmitted through this website is protected by Secure Socket Layer (SSL) encryption. We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed. We may disclose information if required by law or to protect our rights or the safety of others.
Retention of Information
We retain personal information only as long as necessary to fulfill the purpose for which it was collected or as required by law. When information is no longer needed, we securely delete or anonymize it.
Email Communications
From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communications. In order to improve our services, we may receive a notification when you open an email from us or click on a link therein. If you would like to stop receiving marketing or promotional communications via email from Reach Recovery and Integrated Health, you may opt out of such communications by clicking the “Unsubscribe” link located at the bottom of any email communication.
Links to Other Websites
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Sharing Your Information with Third Parties
RRIH does not sell, rent, or lease its contact lists or personal data to third parties. We may share limited information with trusted service providers who assist in operating our website, delivering email communications, or analyzing site performance. These service providers are bound by confidentiality agreements and are not permitted to use the information for any purpose other than providing services on our behalf. RRIH may also disclose information if required by law, to comply with legal process, to protect our rights or property, or to ensure the safety of our patients and the public.
Children Under Thirteen
We do not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.
Changes to This Policy
We reserve the right to change this Policy from time to time. For example, when there are changes in our services, data protection practices, or the law. When changes to this Policy are significant, we will inform you by placing a prominent notice on our website or by updating the effective date at the bottom of this page. Your continued use of the website and/or services available after such modifications will constitute your (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
Reach Recovery and Integrated Health (RRIH)
34 North Ann Street, Asheville, North Carolina 28801
Phone: 828-575-2070
Effective as of November 1, 2025.